Roadmap

Profiles with contacts, addresses, vehicles, family members, program status and contact preferences.

✓Working today: My account shows all of these for a demo customer; saving changes is still to come.

Customers upload proof of eligibility for programs and can see what they've sent; staff review it.

✓Working today: Resident applications are reviewed by staff online; the College Program form takes the registrar's letter.

Check emails, phone numbers, postcodes and plates; mark required fields; prevent duplicate accounts.

✓Working today: Contact and vehicle details are validated with clear messages. Duplicate-account checks come with real accounts.

Availability, schedules and sales kept in step across the website, ticket offices and terminals in real time.

✓Working today: Online booking, the ticket office, freight and boarding all work from the same live inventory.

All routes and vessels, bulk schedule uploads, seasonal routes, extra trips, overbooking and waitlist controls, with an audit trail.

✓Working today: Routes, vessels and seasonal schedules are loaded from SSA's published timetables. Editing them in the app is still to come.

Configurable capacity by vehicle type, space held for programs such as Preferred and Medical, and automatic release.

✓Working today: Each sailing tracks seats, lane space and over-height space; space is held for medical travel and released before departure.

Staff cancel, reschedule or reroute trips; reservations move with them and customers see it straight away.

✓Working today: Customers can change or cancel their own bookings. Staff tools for whole trips are still to come.

Real-time data shared between the website and booking system through documented APIs, encrypted end to end.

✓Working today: Booking runs directly on the website over HTTPS, with its own APIs for search and bookings.

Booking that matches the website's look and works on any device.

Secure accounts with self-service password recovery and lockout after failed attempts.

✓Working today: A demo customer can sign in. Real accounts and password recovery are still to come.

Ticket books, vehicles, payment and contact preferences, trips, waitlists, standby and program enrollment.

✓Working today: My account covers bookings, details, programs, family, cards, vehicles, gift cards and notifications.

Functional, integration, performance and security testing, plus user acceptance testing with SSA staff.

✓Working today: An automated test suite covers booking, capacity, waitlists, boarding, freight and residents.

Training plans, manuals, a sandbox, ongoing support and a feedback loop for staff.

✓Working today: Anyone can send comments or report issues from the feedback page.

Scanners that read printed or phone tickets, check them against the trip and allow manual override.

✓Working today: The scan station reads boarding-pass QR codes, checks them against the sailing and accepts a typed reference.

Wait for a sold-out sailing and be moved onto it automatically, with notifications and self-service changes.

✓Working today: Customers can wait on up to three sailings per leg and are moved over automatically when space opens.

Book across routes and channels, QR or NFC tickets, Head Start for residents, and travel history online.

✓Working today: Online booking with QR boarding passes, resident early booking and changes online. Travellers can declare pets and assistance needs, which staff see on the booking and when scanning.

Quick touch-screen sales without an account, all ticket types, multiple payment methods and cash-out reports.

✓Working today: The ticket office screen sells walk-on tickets for cash or card and shows the day's takings.

Multi-ride books stored on the account, reloadable online, with rides left and expiry tracked.

✓Working today: My account shows a passenger book with its QR code and trips left.

Alerts about trip changes, cancellations and waitlists by email or text, with customer-chosen preferences.

✓Working today: Cancellation and waitlist emails are sent; text messages are still to come.

Real-time check-in, license plate recognition and lane assignment by vehicle size.

✓Working today: Scanning marks a booking as boarded. Plate recognition and lanes are still to come.

Configurable penalties by vehicle size and timing, waivable by staff, with clear receipts.

✓Working today: A $10 fee is kept on cancellation, shown before the customer confirms and in the cancellation email; staff can waive it, and the waiver is logged in the booking history. Penalties by vehicle size and timing are still to come.

Sell, reload and redeem gift cards everywhere, linked to accounts, with lost-card replacement.

✓Working today: My account shows gift card balances.

Prohibited-items list, directions and parking for each port, and links to maps in confirmations.

✓Working today: The live map shows where each boat should be on its schedule right now.

Print one vehicle segment at a time, warn on the wrong port, and control reprints and fees.

✓Working today: Boarding passes can be printed from the booking page.

Traffic, capacity and revenue reports by trip, direction, vessel and source, with capacity warnings.

✓Working today: Staff can see the load on every sailing for any day.

Card, Apple Pay and Google Pay; PCI-compliant processing; company charge accounts billed periodically.

Queue at the port for sold-out trips, with live position updates and priority rules.

Planned and actual passenger, vehicle, freight and crew counts per trip, locked when the trip completes.

Island-only round trips under 22 feet, with 7-day and 1-day Preferred Space releases and Head Start.

✓Working today: Verified residents book earlier than the public; programs show in My account. Preferred Space holds are still to come.

Senior, disability access, legally blind, military, student, tribal, medical, hearse and food bank fares.

✓Working today: Medical travel (with held space) and military fares are bookable.

Customers submit documents online; staff review, approve or ask for more.

✓Working today: Staff review and approve resident applications in the admin.

Flexible travel windows for full-time students and stationed military, verified by documents.

✓Working today: Students can apply for the College Program from My account.

Space-available employee vehicle travel, and hotels and partners selling tickets for guests.

Make, model, year, plate and flags such as island-registered, Excursion, trailer, truck and EV.

✓Working today: Saved vehicles are shown in My account.

Look up dimensions from make and model, take manual sizes for unusual vehicles, and place over-height vehicles where they fit.

✓Working today: Booking looks up length and height by make and model, and over-height vehicles use their own deck space. Width-based pricing is still to come.

Book an SSA driver for your vehicle, with the service agreement, status tracking and pick-up notices.

✓Working today: Unaccompanied vehicles can be booked on routes that offer it. The agreement workflow is still to come.

A booking channel for rental and dealer vehicles with per-vessel limits by island.

Ad-hoc and monthly financial reports, exports to Excel and PDF, and full audit trails.

✓Working today: The ticket office shows the day's takings by payment method.

Access controls for financial data, refund reconciliation, dated route-specific pricing, and charge-account billing.

✓Working today: Fares are dated and specific to each route and ticket type.

Cash, check, cards, Apple Pay and Google Pay, gift cards, charge accounts, coupon books and RFID cards.

✓Working today: The ticket office records cash and card payments.

Automatic transfer of transactions to Microsoft Dynamics 365 Business Central, mapped to the general ledger.

Easy-to-learn screens that work on laptops, tablets and phones, meeting ADA standards.

✓Working today: Responsive on all devices with keyboard and screen-reader support. Role-specific dashboards are still to come.

Capture and share a screenshot of a problem; tag another user on a reservation or event.

✓Working today: Anyone can report an issue or suggest a fix from the feedback page.

Real-time sales, passenger counts and operational alerts, with charts and the SSA logo throughout.

✓Working today: The admin home shows booking and revenue totals; the sailings view shows each sailing's load.

Few clicks for common tasks; search by name, reservation number, dates, contact details, account, card or vehicle.

✓Working today: Staff can search bookings by reference, name, email, phone, plate, vehicle make or model, or resident number (phone and plate however they're typed) and filter by route, date, sailing or medical travel.

Auto-filled fields, instant validation that blocks invalid entries, and auto-save.

✓Working today: Every form validates as you go. Auto-save is still to come.

Screens tailored to each staff role, adjustable permissions, multi-factor login and Azure AD single sign-on.

Real-time and scheduled alerts (e.g. two car spaces left, boat change), configurable by role, with a full log.

Predefined real-time reports plus custom reports staff can build, save and schedule.

✓Working today: Sailing load and ticket office takings are available now.

Dashboards with charts and heat maps, exports to PDF, Excel and CSV, and masking of sensitive data.

One place to find customers, book and change reservations, check programs and schedules.

✓Working today: Staff can open, change or cancel any booking from the admin bookings list.

Online applications and renewals for programs such as Senior Citizen and Islander Excursion.

✓Working today: Island residency and the College Program can be applied for online.

Live chat, a chatbot for common questions, and logged communications.

Create and manage group reservations with school and youth-organization rates and held space.

Policy-based refunds with escalation, real-time fare program changes, and digital gift cards.

Add trips, reassign vessels, change ports, move passengers and update boarding counts, with an audit trail.

✓Working today: Boarding counts update as tickets are scanned.

Add and disable users, assign roles and permissions, and log all activity.

Authorized staff correct payments, waive fees and extend ticket expiry dates.

Company accounts where shippers see their schedule, manage trips, vehicles and drivers, and track charges.

✓Working today: Freight customers sign in to reserve deck space, see their reservations and cancel them.

Driver service agreements, insurance and annual renewals for trucks going to Nantucket.

Prepayment invoices, policy-based refunds with approvals, and penalties for late cancellation.

Collect shippers' seasonal requests and allocate space fairly (random order, capped growth) before public sale.

Sell and renew permits online with limits, installments and reports, and show live lot availability.